Frequently Asked Questions

Quotes

How do I get a quote?

Send us an email via the contact us page with your contact details and we will open you your own Your Books page for quoting and ordering your books.

Once you have received your login and password from us via email click on PRINT LOGIN at the top of the home page and click either New Quote > Simplified & Static Products or click Books: Order Now! Choose your book type and click through the options until you are presented with a screen with a series of drop-down tabs. Enter your book information and click Get Price.

How do I find my quote online?

Log in and click View Quotes. Here you can view, download, print and even progress your quotes to print.

If I want to add more quantities to my existing online books how do I do this?

If your quote status is Accepted: click Version Quote at the top, a new quote number will be generated. Then click the Pencil icon on the top left side, choose Edit Product. From there you can update any specifications you like including adding or changing the quantity.

If your quote status is In Process: Click the Pencil icon on the top left side, choose Edit Product. From there you can update any specifications you like including adding or changing the quantity.

What do I do if my quote needs updating?

Please click the Request a Quote tab and create a new quote request with your new specifications. If you need a small change to an existing quote, such as page count update, click the Update My Quote tab on the Home page.

If I want to add more quantities to my existing online books how do I do this?

Please email christine@yourbooks.co.nz and give us your book title and ISBN number and the quantities you need adding, we ill email you when this is done.

Do I need to get a new quote each time I order my books?

If your page count or specifications change or you want a price for different quantities, yes you will need to create a new quote. If there are no changes, you can simply reorder the book by clicking View Orders. Find the book you want to order, click More Details > Reorder.

If you do need to update your quote, you can base it on an old quote by clicking View Quotes. Find the quote you want to update.

If your quote status is Accepted: click Version Quote at the top, a new quote number will be generated. Then click the Pencil icon on the top left side, choose Edit Product. From there you can update any specifications you like including adding or changing the quantity.

If your quote status is In Process: Click the Pencil icon on the top left side, choose Edit Product. From there you can update any specifications you like including adding or changing the quantity.

I need Help!

What is the fastest way to get in contact with my Your Books consultant?
What do I do if my books do not arrive within 2 days of dispatch?

Make sure you have checked that you have not missed a card that the courier may have left if you were not there to collect the order. Then check online to ensure the delivery address and instructions you gave us are correct. To do this, log on to your ordering site. Click the View Orders tab. Find your order, click More Details. On this page you can see the Expected Despatch date, Consignment number and Despatch status.

If all of the delivery details are correct, please email us at christine@yourbooks.co.nz with your order number and we will track it for you.

What do I do if I have a quality issue?

Please email us at christine@yourbooks.co.nz and explain your issue. It is very helpful if you attach a photo for us to view. We may request a sample send to us. We endeavor to resolve all issues within a few days.

Printing Your Books

How long will it take to print my book?

After you have placed the order for your book online, our standard delivery time is 6 business days. If we are delivering to a rural address, please allow 8 business days. Please note that if no one will be on site to receive your books, you must put a note in the online delivery instructions of where the books can be left. This location must be undercover or the courier will not leave them.

 

How do I know what paper stock to choose?

Your book consultant can help you with this please email them at sales@yourbooks.co.nz. Or here is a brief example of the stocks and the common uses:

  • Cream Book Paper – Novels
  • 100gsm, 80gsm white offset – Nonfiction with illustrations, or technical books.
  • 115gsm matt coated – Nonfiction with illustrations, history books etc. Typically a book with a lot of images and photos.

Bar Codes

Do I need A Bar Code?
Booksellers will require your book to have  a barcode.

Apply for your bar code here >> National Library of NZ web site >>  http://natlib.govt.nz/forms/isn

Once you have your 13 digit number you can order your bar code from the Your Books online store, we can place your barcode on your cover or you can order just the barcode in the size your require.

Where do I get a Bar Code from?